Privacy Policy

Overview

Altrastreams is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services and visit our website.

Information We Collect

Personal Information

• Name, address, and phone number for service setup
• Billing and payment information
• Government-issued identification for service verification
• Technical support communications and service history

Usage Information

• Network usage data and bandwidth consumption
• Device information and connection logs
• Service performance metrics and diagnostic data
• Website analytics and interaction data

Technical Information

• IP addresses and network identifiers
• Equipment performance and configuration data
• Network security and maintenance logs

How We Use Your Information

• Service Delivery: Provide, maintain, and improve our internet services
• Customer Support: Respond to inquiries and resolve technical issues
• Billing: Process payments and manage your account
• Network Management: Monitor and optimize network performance
• Security: Protect against fraud, abuse, and unauthorized access
• Compliance: Meet legal and regulatory requirements
• Communication: Send service updates and important notifications

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website performance.

Types of Cookies

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings

You can control cookie preferences through your browser settings, but disabling certain cookies may affect website functionality.

Information Sharing with Third Parties

We do not sell your personal information. We may share information only in these limited circumstances:

• Service Providers: Trusted partners who assist with billing, technical support, and service delivery
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Emergency Situations: To protect the safety and security of our customers or network
• Consent: When you explicitly authorize us to share specific information

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Secure data centers with physical and digital safeguards
• Incident response procedures for potential security breaches

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of protection.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us at +1 (877) 868-1270.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Parents and guardians can contact us at +1 (877) 868-1270 if they believe their child has provided personal information to us.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account information: Retained while your account is active and for 7 years after closure
• Billing records: Retained for 7 years for tax and regulatory compliance
• Technical logs: Retained for 12 months for network optimization and security
• Marketing preferences: Retained until you unsubscribe or withdraw consent

State Privacy Rights

Residents of certain states may have additional privacy rights under state law, including California's CCPA and Virginia's CDPA. These rights may include the right to know, delete, correct, and opt-out of the sale of personal information.

We do not sell personal information as defined by these state laws. For more information about your state-specific rights, please contact us at 833-488-1043.

International Users

Our services are primarily available in the United States. If you access our services from outside the US, please be aware that your information may be transferred to and processed in the United States, where our servers and central database are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending notification to your registered phone number
• Providing notice through our customer portal

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving any privacy concerns promptly and transparently.